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Hallmark of Checkmate
Commitment to Quality
A committed work force and unrivalled service have been central to the Checkmate Group philosophy through its 20-year history. Security aspects and Safety norms are constituted at every level and rigorous procedures adhered to ensure quality and reliable service to the client.
We recognize the role of every employee in our organization, from our highly trained guards to our experienced senior management, when it comes to implementing a successful security plan.
At Checkmate, close interaction amongst Operations, Site Managers, Guards, and Clients, translate into a trusted relationship. Continuous direct interactions and constant communications amongst everyone involved enables Checkmate to respond effectively to problems and changing facility requirements, thus ensuring that clients can focus on their core activities and rely on Checkmate to handle security.
Guiding Principles
- Total integrity in all our dealings is the very basis of our associations.
- The Checkmate Group will continue to build long term, fair, equitable, and mutually beneficial relationships based on quality, dependability, integrity, and total value.
- Recognizing the continuous need to better ourselves, and improve what and how we do, we at Checkmate Group are not only prepared for change, but must also be agents of change.
- Each employee is treated with respect, dignity, and fairness, emphasizing the importance of each individual within Checkmate Groups diverse community of people.
- We recognize that the Checkmate Group is not an island, but rather operates in a world of intertwined relationships. To that end, we will maintain a strong and supportive relationship with our neighbors and the communities in which we work.
Audit
An independent department, directly under the Corporate Headquarters, carries out surprise audits of our operational, administrative and financial performance and sends feedback to our Corporate Headquarters/HR/Branches and clients for overall improvement in our services.
An independent Customer Care Cell, which operates from the Corporate Office, handles all issues reported by various branches based on the feedback received from clients and is resolved swiftly.
We undertake various audits such as
Operational / Field Audit Branch
Operational Audit
Branch Internal Audit
National Operational Control Room
Tele Audit And Customer Care Cell
Tele Audit Cell
AUDIT CYCLES
PLANING PHASE, IMPLEMENTATION PHASE and EXECUTION PHASE
QUALITATIVE ASSESSMENT / / LEGAL COMPLIANCES // OPERATION DEPLYOMENT / SECURITY / OHSE
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